Support

We reply to every message, usually within a few working days.

Common questions

I didn’t receive my sign-in code

Check your spam or junk folder and make sure the email address is spelled correctly. You can request a new code after 60 seconds.

Do I need an account?

No account is needed for practice levels. You need one to play the daily challenge and appear on leaderboards.

How is the daily challenge scored?

Each day has five questions, with 30 seconds for each. A correct answer earns 100 coins, a wrong answer loses 50, and an unanswered question loses 30. Your round total never goes below zero. Everyone gets the same questions, and you can play the challenge once per day.

How do I change my display name or language?

Open My account in the app and use the pencil button next to your name. You can switch between English and Sinhala in the app at any time.

I think a question or answer is wrong

Thank you for helping. Email us with the question text (a screenshot is ideal), the language you were playing in and what you think the correct answer is.

My practice progress disappeared

Practice progress is saved only on your device, so it is lost if you uninstall the app, clear its data or switch phones. It is not linked to your account.

Delete your account

To delete your Hela Quiz account and its data:

1. Email info@helasoft.lk with the subject “Hela Quiz account deletion”.
2. Send it from the email address you use to sign in, so we can confirm the account is yours.

We will delete your account, display name and daily challenge results within 30 days and email you when it is done. Your name will no longer appear on leaderboards. Copies in backups and security logs are removed on our providers’ normal schedules. Practice progress is stored only on your device; uninstall the app to remove it.

See our privacy policy for details of what we keep.